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FAQs
Quick answers about products, routines, accounts, orders, and customer support.
Products and Routines
How do I choose a product?
Start with your main concern, then keep the routine simple: cleanse, treat, moisturize, and use sunscreen during the day.
Can I use actives every day?
Introduce active ingredients gradually. If irritation occurs, reduce frequency and focus on barrier-supporting products.
Is website guidance medical advice?
No. Product pages, blog content, and AI assistant responses are general skincare information and do not replace a dermatologist.
Accounts and Login
How does mobile OTP login work?
We use Firebase Authentication to send and verify OTPs to your mobile number.
Can I sign in with Google or Facebook?
Yes, where social login is enabled and your provider account authorizes the sign-in.
Can I save products?
Yes. Use the wishlist icon on product cards and view saved products from your account dashboard.
Orders and Support
How do I track my order?
Use the Track Order page with your order ID and registered contact details once order tracking is connected.
Where can I read shipping details?
See the Shipping Policy for processing, tracking, and delivery support details.
How do returns work?
See the Return and Refund Policy for damaged, incorrect, defective, or eligible order requests.
Still need help? Contact our support team.