Orders
Return and Refund Policy
This policy explains how return, replacement, cancellation, and refund requests are reviewed for CLINVARA orders.
Eligibility
For hygiene and product safety, opened or used skincare products may not be eligible for return unless the product is damaged, defective, expired, incorrect, or otherwise eligible under applicable law and this policy.
Non-returnable Conditions
Products may be rejected for return if they are used, altered, missing original packaging, missing batch/label details, damaged after delivery, or submitted without required order information.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, expired, missing, or incorrect product, contact us as soon as possible with order ID, photos/videos, package images, product label, and delivery details.
Late Delivery
If goods are delivered materially later than the stated delivery schedule for reasons not caused by force majeure or customer-side issues, contact support so we can review the order and available remedy.
Return Review
All return requests are reviewed before approval. We may request additional information, images, pickup inspection, or product verification.
Refund Method
Approved refunds are usually processed to the original payment method where possible. Refund timelines depend on the payment provider, bank, wallet, UPI, or card network.
Cancellations
Cancellation eligibility depends on order status. Orders already packed, dispatched, or delivered may not be cancellable and may need to follow the return process where eligible.
Misuse
CLINVARA may refuse requests involving repeated policy abuse, false claims, missing evidence, tampered products, or suspicious order activity.
How to raise a request
Contact us with your order ID, registered email/mobile number, issue description, and supporting photos through the Contact Us page.