Legal
Terms and Conditions
Effective date: May 25, 2026
These terms govern your use of the CLINVARA website, accounts, digital features, customer support, and ecommerce services.
Acceptance of Terms
By accessing or using CLINVARA, you agree to these Terms and Conditions, the Privacy Policy, and applicable policies for shipping, returns, refunds, offers, and customer support. If you do not agree, please do not use the website.
Eligibility and Accounts
You are responsible for maintaining accurate account information and protecting your email, password, social login, and mobile OTP access. You must not use another person's account or attempt unauthorized access.
Product Information and Claims
We aim to display accurate product descriptions, pricing, MRP, ingredients, sizes, and availability. Product packaging, claims, prices, offers, and stock may change. Always read product labels, patch test where appropriate, and follow usage instructions.
Skincare Guidance
Website content, routines, ingredient education, and AI assistant responses are general information only. They are not medical advice, diagnosis, or treatment. Consult a dermatologist or healthcare professional for medical concerns, persistent irritation, allergies, pregnancy-related skincare questions, or prescription treatments.
Orders, Pricing, and Acceptance
Placing an order does not guarantee acceptance. Orders are subject to payment confirmation, stock availability, serviceability, fraud checks, and operational review. We may cancel or refund an order where required, including for pricing errors, suspected misuse, or unavailable inventory.
Payments
Payments are processed through third-party payment providers. You agree to provide accurate payment and billing information and comply with the terms of the relevant payment provider, bank, wallet, card network, or UPI service.
Shipping, Delivery, and Risk
Shipping timelines are estimates and may vary by location, courier availability, holidays, weather, force majeure events, or incorrect customer information. Review our Shipping Policy for details.
Returns, Refunds, and Cancellations
Returns and refunds are handled according to our Return and Refund Policy. For hygiene and safety, opened or used skincare products may have limited return eligibility unless damaged, defective, expired, or incorrectly delivered.
Offers and Promotions
Discounts, gifts, coupons, and promotional offers may be time-bound, stock-bound, account-specific, or subject to additional conditions. CLINVARA may modify or withdraw offers where legally permitted.
User Conduct
You must not misuse the website, upload harmful content, attempt to disrupt services, scrape data, impersonate others, abuse promotions, or submit false support, order, or return claims.
Intellectual Property
The CLINVARA name, logo, website design, product content, images, copy, and brand elements are owned by or licensed to CLINVARA. You may not copy, reproduce, or commercially exploit them without permission.
Limitation of Liability
To the extent permitted by applicable law, CLINVARA is not liable for indirect, incidental, special, punitive, or consequential losses arising from website use, service interruptions, third-party services, or product misuse.
Grievance and Customer Support
For complaints, order issues, privacy requests, or policy questions, contact us through the Contact Us page. We aim to acknowledge customer complaints within 48 hours and work toward resolution within one month, where feasible and applicable.
Governing Law
These Terms are governed by the laws of India. Subject to applicable consumer rights and dispute mechanisms, disputes will be handled through appropriate courts or forums in India.
Changes to Terms
We may update these Terms as business operations, website features, or laws change. The updated terms will be posted on this page with a revised effective date.